online ticket booking for all types of traveling

A travel agency is a retail business, that sells travel related products and services to customers, on behalf of suppliers, such as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours and package holidays that combine several products. In addition to dealing with ordinary tourists, most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only. There are also travel agencies that serve as general sales agents for foreign travel companies, allowing them to have offices in countries other than where their headquarters are located.

FAQ

Before Booking
Available destinations, booking from Mainland China, booking requirements

1. How many destinations can I fly to within China?
2. Can I book flights to international destinations from Mainland China?
3. Can I book flights to Mainland China destinations from abroad?
4. If I am traveling within Mainland China, what is required to book and travel through eLong?
5. What are the requirements for travel to Tibet?
6. Do I have to register to make a booking?
7. Why should I select a ticket issuance city?
8. What should I do if I have more than 3 destinations?

Passenger types, special requirements, traveling with pets

1. Can I make bookings for other people?
2. Can pregnant women fly on airplanes?
3. Can infants fly on airplanes?
4. Are seriously ill but not contagious patients allowed to fly?
5. Can I travel with a pet?

Booking hours, booking methods, ticket classes and types

1. How can I book flights through eLong?
2. What are the service hours?
3. How many types of flights can I book through eLong?
4. What ticket classes can I book?
5. What are electronic tickets?
6. How do I use electronic tickets?

Searching for Flights Flight tickets, prices, discounts
Surcharges, extra fees, price changes
Submitting booking requests, required information, credit card payment

Billing and Confirmation Payment options, credit cards, receipts

Post-Booking Booking records, flight check-in, luggage allowance
Changes, cancellations, refunds, lost tickets
Airline schedule changes, delays, airline cessation

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Before Booking

Available destinations, booking from Mainland China, booking requirements

1.How many destinations can I fly to within China?

You can fly to around 60 destinations which covers most provincial capitals and other top cities in Mainland China, Hong Kong, Macau and Taiwan.

2.Can I book flights to international destinations from Mainland China?

Yes. You can search for international flights online. In case you find that the information is incomplete or you are unable to find a flight for the dates you selected, you may also call our booking hotlines at 4006-171717(in Mainland China) or 86-10-84577827 ext. 6 (in other areas around the world). Our agents will give you up-to-date information and rates of international flights. Please note that flights to Hong Kong, Macau and Taiwan are considered international flights. You may navigate the International Flight page to search for your flights.

3.Can I book flights to Mainland China destinations from abroad?

At the moment, we can't provide online booking service for flights to Mainland China from abroad. However, you may call our reservation department at 0086-10-84577827 or fill in our International Flight Inquiry Form to book such flights.

We are also able to provide return tickets of international roundtrip flights departing from Mainland China airports. We highly encourage Mainland China-based passengers to book roundtrip tickets for more convenience and greater savings.

4.If I am traveling within Mainland China, what is required to book and travel through eLong?

To travel within Mainland China, you have to show your visas and valid IDs for flying and lodging. The IDs include People's Republic of China Resident IDs, Passports, Home-Visiting Certificates for Compatriots from Hong Kong and Macao, Taiwan Compatriot Travel Certificates, Residence Permits, or Travel Permits. If you are traveling to Tibet, a Tibet Visa is also required.

5.What are the requirements for travel to Tibet?

For citizens of Mainland China, passengers can buy tickets to Tibet with their ID card. Other passengers have to buy the tickets with both a passport and a Tibet Visa.

6.Do I have to register to make a booking?

Not at all. After selecting your flight/s online, you can choose the "Non-eLong Members Booking" option to skip the sign-in process. However, we encourage frequent travelers to create an account to make future booking experiences faster and smoother.

7.What should I do if I have more than 3 destinations?

Sorry that currently you will have to make multiple bookings since we can only help book 2 legs at one time. Rest assured eLong is trying to improve our website so that we can help you better in the near future.

Passenger types, special requirements, traveling with pets

1. Can I make bookings for other people?

Yes. You can book up to 9 adult tickets at a time. Simply enter a passenger name for each airline ticket you book on the Passenger Information page.

2. Can pregnant women fly on airplanes?

It is safe for pregnant women to fly. There are no restrictions on pregnant women up to their 7th month of pregnancy. However, for their safety, pregnant women in their 8 month of pregnancy or later are recommended not to fly; if the flight is necessary, 2 copies of a signed doctor's permission letter must be filed together with an application form to the airline. The doctor's letter should include the passenger name, age, pregnancy date, Expected Date of Confinement (EDC), journey date, and special care needed. Women on their 8-month of pregnancy or above can only board after receiving airline approval.

3. Can infants fly on airplanes?

An infant is defined as a child younger than 2 years old. An infant ticket is 10% of the cost of the regular adult airfare and no seat is provided. Passengers may only buy one infant ticket for each adult ticket purchased. If one adult needs to buy more than one infant ticket, the purchase of a child ticket is required. Infants younger than 14 days are not allowed to fly. Please note infant tickets for domestic flights should be bought at the airport through the airlnes.

4. Are seriously ill but not contagious patients allowed to fly?

Yes, but the patients need to show written permission from a doctor when buying a ticket in order to obtain the airline's boarding approval.

5. Can I travel with a pet?

Some airlines will allow passengers to take pets on board or as unaccompanied baggage. We encourage you to call the airline directly to find out more details. Rules may vary according to the size, age, and breed of your pet. Health certificates and other documentation may also be required. Please apply with the airline at least 3 days before your flight and follow the indicated procedures. For the health and safety of your pet, we advise you to visit a trusted veterinarian to assess if your pet is fit for air travel.

Booking hours, booking methods, ticket classes and types

1. How can I book flights through eLong?

You have 2 ways of booking a flight through eLong: by logging on to www.eLong.net or calling our booking hotline directly at 4006-171717(in Mainland China) or 86-10-84577827 ext. 6 (in other areas around the world).

2. What are the service hours?

eLong Flight Bookings service is available 24 hours everyday. Please note that due to availability and delivery considerations, all domestic tickets booked less than 2 hours before the departure time will not be processed, and all international tickets booked less than 8 hours before the departure time will not be processed.

3. How many types of flights can I book through eLong?

You can book one-way, roundtrip, or multiple-destination flights from eLong.
Roundtrip means you will fly from one location to another and then back to the first location. Roundtrip flights may include charter fares.
One-way means you will fly from one location to another and will not return to the first location. One-way flights may include charter fares.
Multiple-destination means you will visit several locations and therefore need to choose flights between each of those locations. You cannot book charter fares on multiple-destination tickets.

4. What ticket classes can I book?

In addition to Economy Class seating, many flights offer Business and/or First Class seating. Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.
Economy Class- class seating is in the main cabin area. These seats are usually the least expensive.
Business Class seating- features roomier seats that recline farther, provides more leg room and offers upgraded meal service. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. Business Class tickets cost more than Economy Class tickets but less than First Class tickets. Note that when searching for Business Class fares, First Class fares may be shown if Business Class fares are not available.
First Class seating- seating is usually in the cabin area nearest the front of the aircraft. It accommodates the fewest and most comfortable seats and offers upgraded meals. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. First Class fares are almost always the most expensive and are not available on all air crafts.

5. Is e-ticket available?

Yes. Electronic tickets (e-tickets) are now offered by all airlines in China. They allow you to travel just with a valid ID/passport without a paper ticket, thus eliminating the inconveniences of leaving your tickets behind. An e-ticket confirms your airline ticket purchase without requiring a paper record. The only record of an e-ticket sale is in electronic format in the airline's computer system.

6. How do I use electronic tickets?

 

Passengers can use e-tickets in the same way as paper tickets. Passengers holding e-ticket receipts can check in the same way as passengers holding paper tickets. Passengers using e-tickets without receipts must check in at the designated counter and present a valid ID or passport. After the passenger is identified by the airline, the staff will issue the receipt along with the boarding pass and baggage tags. E-tickets are not available for infants, pregnant women and other passengers with special needs due to the additional procedures required.